All features of the tuning file service software

What Tuningserver.works can do today, sorted by area. Modules marked “add-on” are enabled for your portal on request.

Portal & brand

Your own portal
your logo, company name and prices
Your own domain
or a subdomain, securely encrypted, with www if you like
E-mails under your name
logo and company name, replies go to you
Link previews
shared links show your logo in WhatsApp and elsewhereNew
Homepage
we set it up with you, in two languages if you like
Website Starter
a small company website you maintain yourself
Light and dark
everyone picks their themeNew

Orders & files

Guided order form
vehicle, stage, options, delivery time, price shown at once
Your own service catalogue
you set stages, options and prices
Delivery times
express and other options with a surcharge
Any ECU file
even without an extension, up to 20 MBNew
Photos with the order
up to five extra files, also from a phoneNew
Order chat
questions with image previewNew
Status e-mails
finished, question, cancelledNew
Same as last time
reuse the last order’s choices in one clickNew
Cancellation
credits are refunded automatically
Order data for WinOLS
download instead of typing

Automation

Add-on

Calibration Intelligence
process suitable orders automaticallyNew
Master and slave separately
switch on and off per file type
Waiting time
delivery when you decide
Back to your team
if an order doesn’t fit, your team handles it and nothing is charged for the automation
Tuning builder
customers choose options, currently for master filesNew
Starter catalogue
import common stages and options in one click
Cost calculator
see in advance what processing costs and what margin is left
More about automation

Slave files & tools

Add-on

Autotuner
editable for your team, back to your customer ready to flash
Alientech KESS3
OBD, bench and boot, including multi-part readsNew
Access per customer
you decide who may order slave files
WinOLS/EVC
buy OLSx credits in the portal, credited to the WinOLS account automatically

Note: your own account with the manufacturer is required; KESS2 and K-TAG are handled as usual

Communication & support

Two-way WhatsApp
alerts on your phone, replies land in the order or ticketNewAdd-on
Alerts of your choice
new order, ticket, chat, finished, cancelled; each person decides whether to receive them
Numbered tickets
history and attachments in one place
Internal notes
team discussion your customers can’t seeNew
Assignee
see who is working on which ticketNew
One ticket per order
questions stay togetherNew
News
messages to all customers in the portal
Opening hours and holidays
customers see in advance when you’re closedNew

Note: WhatsApp connects your own number by QR code; it occasionally needs to be scanned again

Customer loyalty

New

Overview
all modules with key figures in one place
Newsletter
templates, sent only to customers who opted inAdd-on
Promotions
time-limited discounts with a banner in the portalAdd-on
Discount codes
with an end date, usage limit and minimum orderAdd-on
Loyalty tiers
better terms once a set total spend is reachedAdd-on
Free credit codes
e.g. for new customers, once per customerAdd-on
Customer discount
a permanent discount for individual customers

Note: the best discount always applies.

Credits & payments

Credit packages
slave, master and OLSx, paid in advance
Payment methods
card, PayPal, Mollie, iDEAL, Bancontact, straight into your merchant accounts
Test mode
check payment flows with test data firstNew
Credit history
every transaction traceable, manual entries with a note

Note: you need your own merchant accounts with the providers (card payments via your Stripe account)

Invoices & taxes

Automatic invoices
consecutively numbered, with payment method and transaction number
Monthly ZIP
all invoices of a month in one file
Statement per provider
sales, fees, refunds, net
VAT ID check
for EU business customers in one click
Reverse charge
per customer, with your own note
§ 19 UStG
invoices without VAT under the German small-business ruleNew
Tax rates per country

Knowledge

ECU wiki
installation locations with photos, proven fixes and your own notes; no guarantee, contributions from your customers are reviewed before publicationNew
Vehicle configurator
stock and tuned figures with a power chart, also for your website
Look-ups
fault codes, Bosch ECUs, VAG updates

Team & statistics

Roles
owner, team and customers see what they need
Statistics
revenue and payment methods by month, completed orders and tickets per team memberNew
Dashboard
orders and revenue at a glance
Log in as customer
see the portal from your customer’s side and help
Customer management
contact, company, balance, internal notes

Convenience for your customers

Price simulator
work out costs in credits beforehand, balance in viewNew
Self-registration
via your link once your portal is set up
Self-service
buy credits, download invoices, view history
Stay signed in
for a week, if they wantNew

Data protection

Hosted in Germany
GDPR compliant
Protected files
only accessible to their owners
Backup and deletion
full backup on request, verifiable deletion when you cancel
Spam protection
sign-up and contact without picture puzzles

Your own tuning file service portal. Under your brand.